Privacy Policy

1. Information we collect

• Contact and business information: name, email, telephone number, organization, role, address, and message content.
• Project information: goals, budget range, files, approvals, support messages, delivery updates, and account activity.
• Transaction information: purchased service, amount, currency, billing status, Stripe customer or transaction references, and limited card details such as brand and last four digits. Syncognix does not receive or store complete card numbers.
• Technical information: IP address, browser and device information, requested pages, timestamps, security signals, and necessary session data.

2. How we use information

• Respond to inquiries and recommend relevant services.
• Process orders, verify payments, deliver work, and provide support.
• Operate and secure client and administrative accounts.
• Send service, billing, security, and project communications.
• Send marketing email only where you have opted in, with an unsubscribe option.
• Prevent fraud, enforce our terms, and comply with legal obligations.
• Understand and improve site performance and customer experience.

3. Payments

Stripe processes online payments on our behalf. Payment information you enter at Stripe Checkout is handled under Stripe's privacy and security practices. Syncognix receives the transaction information needed to confirm the order, provide billing support, prevent fraud, and maintain financial records.

4. When information is shared

We do not sell personal information. We share it only as needed with:

• Payment, hosting, database, email, analytics, and security providers.
• Team members and approved specialists working on the relevant engagement.
• Professional advisers, auditors, authorities, or courts where lawfully required.
• A successor in a merger, financing, reorganization, or sale, subject to appropriate safeguards.

Providers receive only the information reasonably required for their role and are expected to protect it under contractual or legal duties.

5. Cookies and local storage

We use necessary cookies or similar browser storage for authentication, security, preferences, and core site operation. We may use limited analytics to understand aggregate usage. You can control optional browser storage through your browser, but blocking necessary storage can prevent account or checkout features from working.

6. Security

We use access controls, encrypted connections, least-privilege service access, protected credentials, and reputable infrastructure providers. No system can promise absolute security, so please do not send passwords, complete payment-card numbers, or unnecessary sensitive information by email or public forms.

7. International processing

Syncognix works remotely and uses service providers that may process information in the United States and other countries. Where required, we rely on contractual, organizational, or legal safeguards for those transfers.

8. Retention

We retain information only as long as reasonably necessary for the purpose collected, including delivery, support, security, dispute handling, tax, accounting, and legal obligations. Retention periods vary by record type. Information may be deleted or anonymized when it is no longer required.

9. Your choices and rights

Depending on your location, you may request access, correction, deletion, restriction, portability, or objection to certain processing. You may unsubscribe from marketing at any time. We may need to verify your identity and may retain records where law or a legitimate business need requires it.

10. Children

Syncognix services are intended for businesses and authorized adults, not children. We do not knowingly collect personal information from children through the website.

11. Contact and updates

Privacy requests can be sent to contact@syncognix.com. You may also write to 30 N Gould St, Suite 64751, Sheridan, WY 82801, United States. We will post material policy updates here with a revised effective date.